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Privacy Policy

Medray values your privacy and is committed to protecting the personal information of all licensed healthcare providers who visit or purchase from our website. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from medray.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, referring websites, search terms, and your interactions with the Site. This is referred to as “Device Information.”

We collect Device Information using technologies such as:

  • Cookies – data files that may include an anonymous unique identifier
  • Log files – track actions on the Site and collect data such as IP address, browser type, and timestamps
  • Web beacons, tags, and pixels – electronic files used to record browsing behavior

When you create an account or make a purchase, we collect certain details such as your name, billing and shipping address, payment information (e.g., credit card details), email address, phone number, and professional license verification where applicable. This is referred to as “Order Information.”

“Personal Information” in this policy refers to both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

  • Fulfill orders (including processing payment, shipping, and confirmations)
  • Communicate with you
  • Screen orders for potential fraud or risk
  • Provide customer support, updates, and relevant product information
  • Send marketing or promotional content, in accordance with your preferences

We use Device Information to help identify potential risks and fraud, and to improve and optimize the Site’s performance and user experience.

Sharing Your Personal Information

We share your Personal Information with third parties only when necessary. For example, we use Shopify to power our online store. Read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to better understand how visitors use our site. Learn more about how Google uses your data here: https://policies.google.com/privacy. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also disclose your information to comply with applicable laws and regulations or in response to lawful requests (e.g., subpoenas or search warrants).

Do Not Track

We do not change our data collection or usage practices when we receive a “Do Not Track” signal from your browser.

Your Rights

If you are located in the European Union, you have the right to access, update, or delete the personal information we hold about you. To exercise these rights, please contact us using the information below.

Note that your data may be transferred outside of Europe, including to the United States and Canada, in order to fulfill our services.

Data Retention

We retain Order Information for our records unless and until you request that we delete it.

Changes

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.

Contact Us

If you have questions, concerns, or would like to make a complaint about our privacy practices, please contact us at:

Email: info@medray.com
Address: Medray, 4732 A1 Osage Beach Pkwy Osage Beach, MO 65065, United States

Ready to take the next step?
Clinics across the country trust Medray for cutting-edge technology, unmatched support, and proven results. From faster healing to increased revenue, our systems are built to elevate care and grow practices.

Hear from healthcare professionals

Medray Laser has been an absolute game changer for our practice... they are constantly improving their products and offering amazing customer service... our patients are beyond grateful for the care we provide, and we are grateful to have Medray Laser & Technology behind us.
Dr. John O'Connor, D.C.
In just three months of using Medray’s Class 4 laser and shockwave therapy, we saw outstanding results—and had our best month in 23 years. The team’s support was top-notch.
Dr. Matt Hunt, D.C.

Dr. Michael Lea's experience with the Medray Supermax 45 Watt Class 4 Laser Therapy System.

View more testimonials

Frequently asked questions

High-Intensity or High Power Laser Therapy (also commonly known as Class IV Laser Therapy) is a non-invasive treatment that uses focused light energy to promote cellular repair, reduce inflammation, and alleviate pain. Unlike low power lasers (also known as cold lasers, Class 3 Lasers, or Class 2 Lasers) that may have some of the same wavelengths (a component in depth and physiological effect), high power lasers deliver higher power outputs, enabling deeper penetration energy delivery and faster therapeutic results for a wide range of conditions, hence improving many outcomes over lower class lasers. Therapeutic laser therapy is commonly used by chiropractors, physical therapists, athletic trainers, and other doctors for musculoskeletal conditions.

Shockwave Therapy is a non-invasive treatment that uses acoustic waves to stimulate healing, reduce pain, and improve mobility. It works by increasing blood flow, breaking down scar tissue, and triggering the body’s natural repair processes. Shockwave therapy is commonly used by chiropractors, physical therapists, athletic trainers, and other practitioners for musculoskeletal conditions, such as plantar fasciitis, tendonitis, and chronic joint pain.

Adding laser or shockwave therapy to your practice allows you to offer advanced, non-invasive treatments that attract new patients, expand your services, and generate additional revenue. Explore our Solutions Page to see how these therapies can improve patient outcomes and clinic profitability.

Class 4 lasers are high-powered devices (>500mW, FDA) capable of delivering more energy in less time, allowing for deeper tissue energy penetration, and faster treatment sessions. By contrast, Class II and III lasers (low power lasers or cold lasers) operate at lower power levels, making them more effective for superficial applications and temporary pain relief. This distinction makes Class IV lasers the preferred choice for advanced therapeutic needs by delivering the maximally beneficial dosage to influence the condition for both healing and pain. The information provided on this website is for educational purposes only and should not be considered medical advice or a substitute for consultation with a licensed medical professional.

Shockwave therapy comes in two main types: (1) Radial and (2) Focused (also “defocused” using similar focal technology). Radial shockwaves (high-pressure acoustic sound waves) spread energy across a broader area and are ideal for superficial to deeper conditions, while focused shockwaves penetrate deeper into tissues with no superficial stimulation of sensation. Radial pressure wave shockwave therapy is commonly preferred by medical professionals as it is a non-invasive, low-risk therapy that promotes healing for a wide range of conditions. Medray’s Medwave Softshock devices (radial pressure shockwave) combine versatility, precision, and power, making them effective for various clinical needs. Medray products are intended for use by licensed healthcare professionals. The information provided on this website is for educational purposes only and should not be considered medical advice or a substitute for consultation with a licensed medical professional.

Therapeutic laser therapy is non-invasive and safe when used by trained professionals and in fact is one of the lowest contraindicated side effect modalities in the clinic setting. Most patients experience no pain during treatment, only a mild warming sensation as the laser penetrates the tissue and in fact, many feel benefit within a single treatment, improving over subsequent treatments. Unlike surgical lasers, therapeutic lasers are designed to heal without cutting or burning. Side effects, such as temporary redness, are rare when applied appropriately and resolve quickly. The information provided on this website is for educational purposes only and should not be considered medical advice or a substitute for consultation with a licensed medical professional.
Medray delivers advanced Class IV lasers and shockwave therapy technology designed for results. Founded by a doctor, we’re making powerful, non-invasive treatments accessible through smart design, fair pricing, and trusted support.

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(573) 745-1086

info@medraylaser.com

4732 A1 Osage Beach Pkwy
Osage Beach, MO 65065

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Medray devices are FDA-cleared for increasing circulation, pain relief, and tissue stimulation. Applications referenced may include common clinical uses supported by research but are not cleared for specific medical conditions. For licensed healthcare professionals only.

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